Clients Policy Will Not Delete From Portal

  • Published on Dec 11, 2024
  • 1 minute(s) read
  • Austin Rominger
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These steps are for when you are trying to delete an MFA Client Policy from the Admin Portal, but the policy won't remove itself.
delete policy a - example.png

This happens when the container OU the policy was applied to no longer has devices or CN's in it. A workaround can be done by going into the database and deleting the corresponding row(s) from the dbo.Policies table.


  1. Log in to your MFA database.
  2. Expand your Databases > MFA database > Tables.
    delete policy 1 - expand db.png

  1. Scroll down to find dbo.Policies.
    delete policy 2 - rightClick table.png

  1. Right-click the corresponding row(s) of the policies you wish to delete.
    delete policy 3 - delete row.png

    Confirm 'Yes' when prompted.
    delete policy 4 - confirm.png


  1. You should be able to refresh your Policies page and see it disappear.
    delete policy 5 - policy page.png

    ⬇️⬇️⬇️
    delete policy 5 - policy page 2.png