Card Lookup

The card lookup tool allows administrators to find specific smart cards and remove them from a user's account.

1. Under the Reports tab, click Card Lookup.
   

2. Insert the card into the reader and click "Ok". You should see that card value populate the textbox.
   

3. Hit "Generate Report". If the card is currently enrolled to an MFA user, you can get a report of their card (and any past certificate enrollments and expirations as well).
   

   Otherwise, you will get a "Card not found" message if it is not recognized.
   

Once the card has been found, administrators can choose to "Recycle [the] Card".

Troubleshooting

If you receive an ActiveX error, please see:

• if ActiveX Settings For Internet Explorer are set up
• our IE Compatibility Mode for Edge article if you do not want to (or able to) use Internet Explorer
• if you have the Client-Side Components installed on the computer you're attempting the card lookup from