Deactivating a User

Deactivation is required before attempting to delete a user. This process ensures accounts are not inadvertently deleted. Once deactivated, a user account can only be placed in Steady State or New Credential. Users in this state will not be able to log into the RI User Portal.

1. In the Admin Portal, under the Users tab, look up the user to be deleted.

2. Click on their name to pull up their User Information Page.

   1. Click "Edit" in the bottom-left.

   2. In the pop-up window set the User State to "Deactivated".
      

   3. Click "Save".

   
   

3. In the menu on the left-hand side go to Delete Users.

   1. Search for the user that was set to Deactivated.
   2. Click their name in the search results.
   3. You will be brought to a new page that asks to confirm their deletion. Click "Delete User".
      

The user is now deleted, removing and disassociating any authentication data to their username in the system.