---
title: "Server/Sync Tab and How to Configure Failover"
slug: "how-to-configure-mfa-server-failover"
description: "This troubleshooting article explains how to configure failover from Identity Automation's RapidIdentity MFA Server/Sync tab."
tags: ["MFA", "RapidIdentity", "Server", "Sync", "Failover"]
updated: 2025-11-07T15:38:22Z
published: 2025-11-07T15:38:22Z
canonical: "mfa.rapididentity.com/how-to-configure-mfa-server-failover"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mfa.rapididentity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MFA Server Failover

If you have more than one MFA server and or a specific order you want your clients to look at the servers, the MFA policy can be used to configure that.

1. In your MFA Portal, go to your **Policies** tab.
2. On the left-hand side, click on **View All Policies**.
3. All of your MFA policies will be displayed. Click **Edit** next to the appropriate one.
4. In the new pop-up window, go to the **Server/Sync** tab.
5. Enable the **Service URL** setting and enter your server sync URL. The URL format is as follows: `http(s)://mfa.rapididentity.com/oneService/SyncService.asmx`

          One URL Per Line

          

Each server sync link must be put on its own line. The software automatically deals with the separation and adds a semicolon (;) delimeter when it passes or updates the registry value to your clients. If necessary, this can also be done manually during a [client installation](https://rapididentity-mfa-product-guide.identityautomation.com/en/rapididentity-mfa-windows-client-installation-procedure-156650.html). Just add the second URL separated by a semicolon during the input step.

![mfa server-failover policy.png](https://cdn.document360.io/cf888ab6-47bb-4aaa-984b-26a47cdccf46/Images/Documentation/mfa%20server-failover%20policy.png)

*In this example, the failover sync will be attempted 1 minute after the first server does not respond.*

## Failover Settings

| **Setting** | **Definition** |
| --- | --- |
| **Service Timeout (in ms)** | The amount of time the client will continue to attempt to sync with a server URL |
| **Service Low Bandwidth Timeout (in minutes)** | The amount of time before the MFA server checks for low-bandwidth service |
| **Failover Check Interval (in minutes)*** | The amount of time before the MFA server checks for failover |
| **Check for Service Long Response Separately** | Whether or not the MFA server will check for a long server response |

          *Double-Check Your Values

          

The **Service Check Interval** number should always be greater than the **Service Timeout**.