Enabling Logs

There are 2 ways to enable the MFA client logs. The first method enables logs on just the one computer, and it's done manually. The second method enables the logs through your MFA policy and enables the logs on all MFA clients that sync with that ...

The following PowerShell script can be run to enable or disable your MFA server's logs. It will flip the logging flag in all four of our config files and perform an IIS reset each time this script is run. Upgrading Your MFA S...

When issues arise with the mobile PingMe and OTP, push logs are necessary to help us troubleshoot the root cause. The following instructions will walk you through enabling these if they are not already and where they can be found on your server. ...

By default, the email option for mobile app logs should be available. If not, follow these steps to enable them. In your MFA portal, go the Methods tab. On the left-hand side, click on One Time Password > Mobile App Brandin...

In the instance you have a user that needs to send their RI app logs, have them follow these steps. In the mobile app, in the top-right, press the question mark symbol (?). At the bottom of the screen an "Email" button should app...

Changes to your MFA server environment can cause small discrepencies that can hinder access to the ONE Admin Portal, and usually appears in the form of the error message "Your request cannot be processed." Most of the time, this can be due to ...