User Name Change

If a user goes through a life event that requires their Active Directory name to be changed, their RapidIdentity username must also be updated or their logins will fail. This is because RI will be attempting to login with their old name, unaware of the change.

Limitations and Requirements

• Users do not need to re-enroll their authentication method(s).
• RapidIdentity does not automatically detect updates from AD, so the name change will have to be made manually in the One Admin Portal. The Windows logon name and the RapidIdentity username must be exact matches.
  Examples

  Correct Example ✅
  

  
  

  Bad Example ❌
  

Troubleshooting

Old Username Appearing

If your RI clients Cached Credentials, the user may see their old RI username appear when using one of their authentication devices. This will result in a login failure because the software will try to log in with their old username which is no longer correct to AD. See our article on Clear Cached Credentials From Client, allowing them to log in with their new username (creating new cached credentials in the process).