User Information Page

#	Button	Functionality
1	Edit User	Opens a pop-up window to edit user info displayed in the page above
2	*Unblock PIN	Unblocks the user's PIN if they're locked out from multiple failed attempts; this only appears if the user actually has a blocked PIN for one of their methods
3	*Reset PIN	Opens a pop-up where you can set the user's new PIN
4	Back To List	Takes you back to the results of your last user lookup
5	Send SMS	Sends the user an enrollment text message
6	Email QR Code	Sends the user an enrollment email with a QR code attached; this code is scanned with the RapidIdentity Mobile App
7	Lock User	For RapidIdentity Mobile accounts only; locks mobile app account and sends notification to user's phone that their account is locked; "Account Locked" will appear underneath their account name on the RI app
8	Unlock User	For RapidIdentity Mobile accounts only; sends push notification to the user that their account on the RI app has been unlocked; upon opening the app, the user will receive a prompt to confirm the unlock
9	Enable Temporary Passthrough	For VPN/RADIUS authentications; disables the need for a password a week at a time

Button

Functionality

Edit User

Opens a pop-up window to edit user info displayed in the page above

*Unblock PIN

Unblocks the user's PIN if they're locked out from multiple failed attempts; this only appears if the user actually has a blocked PIN for one of their methods

*Reset PIN

Opens a pop-up where you can set the user's new PIN

Back To List

Takes you back to the results of your last user lookup

Send SMS

Sends the user an enrollment text message

Email QR Code

Sends the user an enrollment email with a QR code attached; this code is scanned with the RapidIdentity Mobile App

Lock User

For RapidIdentity Mobile accounts only; locks mobile app account and sends notification to user's phone that their account is locked; "Account Locked" will appear underneath their account name on the RI app

Unlock User

For RapidIdentity Mobile accounts only; sends push notification to the user that their account on the RI app has been unlocked; upon opening the app, the user will receive a prompt to confirm the unlock

Enable Temporary Passthrough

For VPN/RADIUS authentications; disables the need for a password a week at a time

For more information on PIN management, please see our Reset Or Unblock A PIN page.

User States

User State	Description
Deactivated	The user can no longer access the system and adds one license back to the total available. More on deactivating users in this article.
Steady State	The user is enrolled or has partially completed enrollment of their authentication set. Users in this state cannot access the Enrollment Tile. More about Enrollment Tile access this in this article.
New Credential	The default state for new users added to the system. Users in this state will be greeted with the “New Credential” workflow when logging into the RI User Portal or are able to use the Enrollment Tile. Once a user has gone through enrollment, they will be automatically be updated to Steady State.
Update Credential	The user has not lost their credential but needs to update their current authentication (like PIN or password) or enroll a new authentication method. The user will receive the "Update" workflow when logging into the RI Server Portal.
Replace Credential	The user has lost their credential and requires a replacement. Replace Credential only replaces the user’s primary authentication method(s). If the user was previously in Steady State and was a smart card or contactless user, setting the user to Replace Credential will revoke the user’s prior credential. Users in this state will be greeted with the “Replace Credential” workflow when logging into the RI Server User Portal.
Revoke Credential	The user credential has been compromised or a revoke request has been received from the user or appropriate authority. This state will revoke all of the user’s primary authentication methods. If the user is not changed to another state after being placed in Revoke Credential, the user will not be able to access the RI Server User Portal.
Reset Credential	For primary authentication methods only. This state is for users that have a blocked credential that must be unlocked or unblocked. Use this state for blocked cards or blocked Emergency Access (Q&A) when Emergency Access is a primary method. Users in this state will be greeted with the “Reset Credential” workflow when logging into the RI Server User Portal.
Generate Auth Code¹	This generates a new Auth Code for a user who that was previously issued an Auth Code and now requires a replacement (ie. RapidIdentity mobile app enrollment). When you select and save this option under in the Edit User window, their previous state does not change and creates a pop-up.
Reset All Credentials	The user has locked or blocked more than one credential and must unlock or unblock more than one credential. Use this state for locked smart cards and blocked Emergency Access questions. This state will walk the user through a reset of all assigned credentials, including those used for secure workflows. Users in this state will be greeted with the “Reset Credential” workflow when logging into the RI Server User Portal.
Renew Credential	This is for primary authentication methods only. Use this state if the user requires renewing their primary credential such as a digital certificate located on a contact smart card. Users in this state will be greeted with the “Renew Credential” workflow when logging into the RI Server User Portal.

User State

Description

Deactivated

The user can no longer access the system and adds one license back to the total available. More on deactivating users in this article.

Steady State

The user is enrolled or has partially completed enrollment of their authentication set. Users in this state cannot access the Enrollment Tile. More about Enrollment Tile access this in this article.

New Credential

The default state for new users added to the system. Users in this state will be greeted with the “New Credential” workflow when logging into the RI User Portal or are able to use the Enrollment Tile. Once a user has gone through enrollment, they will be automatically be updated to Steady State.

Update Credential

The user has not lost their credential but needs to update their current authentication (like PIN or password) or enroll a new authentication method. The user will receive the "Update" workflow when logging into the RI Server Portal.

Replace Credential

The user has lost their credential and requires a replacement. Replace Credential only replaces the user’s primary authentication method(s). If the user was previously in Steady State and was a smart card or contactless user, setting the user to Replace Credential will revoke the user’s prior credential. Users in this state will be greeted with the “Replace Credential” workflow when logging into the RI Server User Portal.

Revoke Credential

The user credential has been compromised or a revoke request has been received from the user or appropriate authority. This state will revoke all of the user’s primary authentication methods. If the user is not changed to another state after being placed in Revoke Credential, the user will not be able to access the RI Server User Portal.

Reset Credential

For primary authentication methods only. This state is for users that have a blocked credential that must be unlocked or unblocked. Use this state for blocked cards or blocked Emergency Access (Q&A) when Emergency Access is a primary method. Users in this state will be greeted with the “Reset Credential” workflow when logging into the RI Server User Portal.

Generate Auth Code¹

This generates a new Auth Code for a user who that was previously issued an Auth Code and now requires a replacement (ie. RapidIdentity mobile app enrollment).
When you select and save this option under in the Edit User window, their previous state does not change and creates a pop-up.

Reset All Credentials

The user has locked or blocked more than one credential and must unlock or unblock more than one credential. Use this state for locked smart cards and blocked Emergency Access questions. This state will walk the user through a reset of all assigned credentials, including those used for secure workflows. Users in this state will be greeted with the “Reset Credential” workflow when logging into the RI Server User Portal.

Renew Credential

This is for primary authentication methods only. Use this state if the user requires renewing their primary credential such as a digital certificate located on a contact smart card. Users in this state will be greeted with the “Renew Credential” workflow when logging into the RI Server User Portal.

¹ Authorization Code

The Authorization Code is enabled globally by unchecking the "Always suppress authorization code" option under Methods tab > Global Settings > Auth Code.

When selecting the "Generate Auth Code" option in the Edit User window, the Authorization Code dialogue box appears with the assigned code. This only appears when the RI Server has detected changes (like a user state change) that would normally require an authorization code to be presented to the user. Administrators can either read the authorization code off or have it sent to the user.

*If the code pop-up does not immediately appear, check that there is not a pop-up block notification from the Edit User window.

User Information Page

User States

¹ Authorization Code

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