---
title: "User Cannot Use The Enrollment Tile"
slug: "user-cannot-use-the-enrollment-tile"
updated: 2026-08-26T18:48:36Z
published: 2026-08-26T18:48:36Z
canonical: "mfa.rapididentity.com/user-cannot-use-the-enrollment-tile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mfa.rapididentity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User Cannot Use The Enrollment Tile

The Enrollment Tile can be used to allow "NEW" users to self-manage the setup of their own authentication devices for RFID, Emergency Access questions, FIDO, and Fingerprint. The Enrollment Tile only lets users in that are in the following states:

- New Credential
- Renew Credential
- Update Credential
- Replace Credential

ℹ️ For a more in-depth look at these user status meanings, please refer to the respective page of our [Admin Guide](https://rapididentity-mfa-product-guide.identityautomation.com/en/user-lookup.html#UUID-559971d0-ec09-8443-1f15-85f77e3f74d0).

If you receive any errors when attempting to use the Enrollment Tile, particularly "User account is in an invalid state": ![invalidStateMessage.png](https://cdn.document360.io/cf888ab6-47bb-4aaa-984b-26a47cdccf46/Images/Documentation/invalidStateMessage.png)

...your user is likely in a *Steady State* or does not exist in the MFA system yet. Their user status will need to be changed appropriately in the MFA ONE Portal. ![userState.png](https://cdn.document360.io/cf888ab6-47bb-4aaa-984b-26a47cdccf46/Images/Documentation/userState.png)

---

## Alternate Scenarios and Setups

### Desktop Application

The RapidIdentity desktop application is multi-faceted, also providing the Enrollment Wizard, and can be used to enroll new users and their authentication methods or re-enroll for already active users.

1. Have the user log into the computer with their AD credentials at the Windows lock screen or by *Shift + right-click > Run as different user* if logged in under another account.
2. When the app starts up: **a.** A new user that has not been added to the MFA environment yet will get a message that their account has not been found. Click "Yes" to create one. ![enrollment - dne.png](https://cdn.document360.io/cf888ab6-47bb-4aaa-984b-26a47cdccf46/Images/Documentation/enrollment%20-%20dne.png)

**b.** They will then be prompted to enter their password. ![enrollment - pw.png](https://cdn.document360.io/cf888ab6-47bb-4aaa-984b-26a47cdccf46/Images/Documentation/enrollment%20-%20pw.png)

**c.** Once logged in, they should be brought to the Enrollment Wizard where they can see all of their available authentication methods to enroll. ![enrollment - wizard.png](https://cdn.document360.io/cf888ab6-47bb-4aaa-984b-26a47cdccf46/Images/Documentation/enrollment%20-%20wizard.png)

**A user that has been created in the Admin portal prior to their enrollment will have the same experience except for* Step 2a.

---

## Other Enrollment Articles

• If you have a large amount of users that need to use the Enrollment Tile that are not in an eligible state, please see our [Bulk Migration article](/v1/docs/bulk-migration).

• If you still want the use of the Enrollment Tile but want to keep it to select computers only, please see our [Enrollment Station Setup article](/v1/docs/set-up-an-enrollment-station).