User Cannot Use The Enrollment Tile

The Enrollment Tile can be used to allow "NEW" users to self-manage the setup of their own authentication devices for RFID, Emergency Access questions, FIDO, and Fingerprint. The Enrollment Tile only lets users in that are in the following states:

• New Credential
• Renew Credential
• Update Credential
• Replace Credential

For a more in-depth look at these user status meanings, please refer to the respective page of our Admin Guide.

If you receive any errors when attempting to use the Enrollment Tile, particularly "User account is in an invalid state":

...your user is likely in a Steady State or does not exist in the MFA system yet. Their user status will need to be changed appropriately in the MFA ONE Portal.

Alternate Scenarios and Setups

Desktop Application

The RapidIdentity desktop application is multi-faceted, also providing the Enrollment Wizard, and can be used to enroll new users and their authentication methods or re-enroll for already active users.

1. Have the user log into the computer with their AD credentials at the Windows lock screen or by Shift + right-click > Run as different user if logged in under another account.

2. When the app starts up:
   a. A new user that has not been added to the MFA environment yet will get a message that their account has not been found. Click "Yes" to create one.
   

   b. They will then be prompted to enter their password.
   

   c. Once logged in, they should be brought to the Enrollment Wizard where they can see all of their available authentication methods to enroll.
   

*A user that has been created in the Admin portal prior to their enrollment will have the same experience except for Step a.

• If you have a large amount of users that need to use the Enrollment Tile that are not in an eligible state, please see our Bulk Migration article.

• If you still want the use of the Enrollment Tile but want to keep it to select computers only, please see our Enrollment Station Setup article.