User Cannot Use The Enrollment Tile

The Enrollment Tile can be used to allow "NEW" users to self-manage the setup of their own authentication devices for RFID, Emergency Access questions, FIDO, and Fingerprint. The Enrollment Tile only lets users in that are in the following states:

• New Credential
• Renew Credential
• Update Credential
• Replace Credential

For a more in-depth look at these user status meanings, please refer to the respective page of our Admin Guide.

If you receive any errors when attempting to use the Enrollment Tile, particularly:

...your user is likely in a Steady State. Their user status will need to be changed appropriately in the MFA ONE Portal.

Alternate Scenarios Or Setups

If you have a large amount of users that need to use the Enrollment Tile that are not in an eligible state, please see our Bulk Migration article.

If you want the use of the Enrollment Tile but want to keep it to select computers only, please see our Enrollment Station Setup article.