Server Administration

Auto-logins to the MFA Admin Portal can be configured for domain-joined systems. This will require access to the backend of the MFA app server and IIS. Server Settings In your MFA server, open IIS. Expand your IIS server > Sites >...

Bulk Migrate is our solution to not having a built-in way to update user information en masse through the web portal. To do this, we generate a SQL report that can be copied to a CSV file where we can make the necessary changes, then upload the CS...

An STMP server connection is required to send end users the mobile enrollment message, smart card renewal updates, and PIN expirations or updates. To connect the MFA app server to the SMTP server, you will need access to the app server itself, o...

It's possible to customize the SMS and email messages sent from the MFA server, including items like the enrollment text/email or certificate expirations. In the following steps, you will need direct access to your MFA server and a text editor of ...

You can customize the RapidIdentity mobile app to fit your organization's logo and color(s). You can use two different images, or the same, depending on your preference. In your MFA portal, go the Methods tab. On the left-hand ...

Creating a custom role allows you to tailor the privileges to the assigned users while in the Admin Portal. What's assigned in the roles does not affect how end users can login like RFID, PingMe, etc. To create a custom role, go to th...

In the event that you have OTP tokens that are old, no longer needed, uploaded incorrectly and need to be removed, or other - they will have to be removed via your SQL/SQL management software as the MFA Admin Portal does not have a built-in functi...

Versions of .NET 4.5 and older have TLS configurations independent of system-level TLS settings. Administrators will often secure servers and workstations by disabling the older TLS 1.0 protocol. If the lower protocols have been disabled on either...

Add a New User Adding a new user can be done manually by entering all of the new user's information (not all of the values are required like domain or email) or using the Active Directory Lookup Tool. Once the user information is filled out, s...

User Information Admins will have to verify the users' phone numbers, carriers, and emails are up-to-date for their MFA user. For getting a quick comprehensive list, you can use the SQL query SMTP Server This setup r...

By default, the MFA server installation is HTTP. It is possible to set up HTTPS either for extra security or PingMe authentication. What You Will Need SSL wildcard (*) certificate from a public certificate authori...

The Apple Push certificate is required to be updated anually. If you are experiencing any authentication issues with your mobile PingMe or OTP, check to see if your certificate has been updated for the year: C:\Program Files\Identity Automation...

Having your MFA portal URL set up correctly is necessary for the “Portal Link” to work in the Self Service Portal . This can be updated through the Admin Portal itself if you have access (like the one_sys_admin user). If you do not, it can also...

The User Information Page displays all MFA related information and options for that user. This is also where that information can be edited. " Date of last access " does not refer to the user's last login onto a client. This date refers to the...

The upload of a new user license key and renewal of are the same process for the MFA product. Admin Privileges The following steps have to be done by an Admin user in the Admin Portal or the one_sys_admin user. Thes...

The following will demonstrate and walk you through the process for uploading your hard OTP tokens' file. Once the upload is complete, please see our OTP enrollment instructions . OTP Token Requirements The see...