Server Configurations

The Bulk Migrate feature is our solution to not having a way to bulk update user information through the web portal. To make larger changes to the RapidIdentity MFA environment, we generate a SQL report that can be copied to a CSV file where we ca...

An STMP server connection is required to send end users the mobile enrollment message, smart card renewal updates, and PIN expirations or updates. To connect the MFA app server to the SMTP server, you will need access to the app server itself, o...

It's possible to customize the enrollment email that is sent to your users when hitting the "Send SMS" or "Email QR Code". In the following steps, we will only need direct access to your external server and a text editor of your choice. We will be...

You can customize the RapidIdentity mobile app to fit your organization's logo and color(s). You can use two different images, or the same, depending on your preference. In your MFA portal, go the Methods tab. On the left-hand ...

Versions of .NET 4.5 and older have TLS configurations independent of system-level TLS settings. Administrators will often secure servers and workstations by disabling the older TLS 1.0 protocol. If the lower protocols have been disabled on either...

The Apple Push certificate is required to be updated anually. If you are experiencing any authentication issues with your mobile PingMe or OTP, check to see if your certificate has been updated for the year: C:\Program Files\Identity Automation...

Having your MFA portal URL set up correctly is necessary for the “Portal Link” to work in the Self Service Portal . This can be updated through the Admin Portal itself if you have access (like the one_sys_admin user). If you do not, it can also...

The User Information Page displays all MFA related information and options for that user. This is also where that information can be edited. " Date of last access " does not refer to the user's last login onto a client. This date refers to the...

The following will demonstrate and walk you through the process for uploading your hard OTP tokens' file. Once the upload is complete, please see our OTP enrollment instructions . OTP Token Requirements Your seed f...

In the event that you have OTP tokens that are old, no longer needed, uploaded incorrectly and need to be removed, or other - they will have to be removed via your SQL/SQL management software as the MFA Admin Portal does not have a built-in functi...