Contact Us
Request a Demo
Ideas
Support
Contents
x
Authentication Methods & Enrollments
Downloads & Release Notes
Frequently Asked Questions
Installing RapidIdentity MFA
Server Administration
Troubleshooting
Support Bulletins
Powered by
Server Administration
11 Articles
in this category
Contributors
Share this
Print
Share
Dark
Light
Contents
Server Administration
11 Articles
in this category
Written by
Austin Rominger
,
Claire Wehmeier
Share
Dark
Light
Policy Configurations
11 Articles
in this category
Written by
Austin Rominger
RADIUS Configuration
1 Article
in this category
Bulk Migrate
The Bulk Migrate feature is our solution to not having a way to bulk update user information through the web portal. To make larger changes to the RapidIdentity MFA environment, we generate a SQL report that can be copied to a CSV file where we ca...
Written by
Austin Rominger
Updated on : 27 Jan 2023
Connecting To SMTP
An STMP server connection is required to send end users the mobile enrollment message, smart card renewal updates, and PIN expirations or updates. To connect the MFA app server to the SMTP server, you will need access to the app server itself, o...
Written by
Austin Rominger
Updated on : 25 Jul 2023
Customize The Mobile Enrollment Message
It's possible to customize the enrollment email that is sent to your users when hitting the "Send SMS" or "Email QR Code". In the following steps, we will only need direct access to your external server and a text editor of your choice. We will be...
Written by
Austin Rominger
Updated on : 19 Dec 2022
Customize The RapidIdentity App
You can customize the RapidIdentity mobile app to fit your organization's logo and color(s). You can use two different images, or the same, depending on your preference. In your MFA portal, go the Methods tab. On the left-hand ...
Written by
Austin Rominger
Updated on : 31 May 2023
Enforcing UseStrongCrypto & TLS 1.2
Versions of .NET 4.5 and older have TLS configurations independent of system-level TLS settings. Administrators will often secure servers and workstations by disabling the older TLS 1.0 protocol. If the lower protocols have been disabled on either...
Written by
Austin Rominger
Updated on : 19 Oct 2023
SMS For OTP Setup
User Information Admins will have to verify the users' phone numbers, carriers, and emails are up-to-date for their MFA user. For getting a quick comprehensive list, you can use the SQL query SMTP Server This setup r...
Written by
Austin Rominger
Updated on : 12 Nov 2024
Update The Apple Push Certificate
The Apple Push certificate is required to be updated anually. If you are experiencing any authentication issues with your mobile PingMe or OTP, check to see if your certificate has been updated for the year: C:\Program Files\Identity Automation...
Written by
Austin Rominger
Updated on : 02 Apr 2024
Updating Your MFA Portal URL
Having your MFA portal URL set up correctly is necessary for the “Portal Link” to work in the Self Service Portal . This can be updated through the Admin Portal itself if you have access (like the one_sys_admin user). If you do not, it can also...
Written by
Austin Rominger
Updated on : 26 May 2023
User Information Page
The User Information Page displays all MFA related information and options for that user. This is also where that information can be edited. " Date of last access " does not refer to the user's last login onto a client. This date refers to the...
Written by
Austin Rominger
Updated on : 27 Oct 2023
Upload OTP Tokens
The following will demonstrate and walk you through the process for uploading your hard OTP tokens' file. Once the upload is complete, please see our OTP enrollment instructions . OTP Token Requirements Your seed f...
Written by
Austin Rominger
Updated on : 19 Dec 2022
Delete OTP Tokens
In the event that you have OTP tokens that are old, no longer needed, uploaded incorrectly and need to be removed, or other - they will have to be removed via your SQL/SQL management software as the MFA Admin Portal does not have a built-in functi...
Written by
Austin Rominger
,
Claire Wehmeier
Updated on : 22 Aug 2023