Mobile App Not Working

Some end users may find that their mobile PingMe/OTP has stopped working. The mobile OTP seed or record can get out of sync or not carried over during a phone transfer if a user gets a new phone. This is because of the shared key between the old phone's PingMe account and the server. Phone upgrades and transfers are not always the cause, but with mobile issues, we have found that a re-enrollment of the mobile device is the best fix for PingMe/OTP.

Admins can also check to validate whether or not the user account is locked out.

They can quickly be unlocked by clicking the "Unblock PIN" button.