Frequently Asked Questions

For the Active Directory Lookup Tool or ability to scan RFID cards from the browser portal to work, the following settings will need to be enabled in your Internet Options . Make sure to also have the mentioned Client-Side Components application ...

In instances that enrollments are failing for a current user's new card replacement or cached information needs to be removed in general, the following steps will guide you through the removal of a single user. If you would like to remove the abil...

If you are following these steps to enable the Active Directory Lookup Tool, there are no additional steps after following this document's instructions, like restarting the computer. It should begin working right away. A computer that is domain-j...

RapidIdentity does not need to communicate directly with any respective domain controller to keep updates with users' passwords. The RapidIdentity desktop client instead listens to official domain authentication requests during normal use. RapidIde...

When the RapidIdentity MFA Client is installed, it can also be used with the UAC (User Access Control) by right-clicking an application to "Run as a different user". You'll notice when using this feature that only one of the MFA methods ...

Despite the wording, this error usually indicates that the client is unable to connect or synchronize with your MFA server. There can be a couple of causes, but the biggest culprit tends to be with the "ServiceURL" in the client's registry. If fol...

When starting up a Windows RDP session from a computer that has the MFA Client software installed, the user will first be prompted to use their last provided authentication method. Example: If you logged in with your contactless card, you will b...

In the event that a user has their PIN blocked due to a number of incorrect attempts or if they need to have the PIN changed, there are multiple ways to have the PIN unblocked and/or updated. Method 1 - Admin Portal (as User) ...

The Self-Service Portal is available to all users in your environment and is accessible by modifying your MFA Admin Portal’s URL. The Self-Service Portal is to allow your users to delete and enroll authentication methods without the presence or in...