Contents x
    Enabling MFA Push Logs
    • 29 Dec 2022
    • 1 Minute to read
    • Contributors
    • Print
    • Dark
      Light
    Contents

    Enabling MFA Push Logs

    • Updated on 29 Dec 2022
    • 1 Minute to read
    • Contributors
    • Print
    • Dark
      Light
    Article summary

    When issues arise with the mobile PingMe and OTP, push logs are necessary to help us troubleshoot the root cause. The following instructions will walk you through enabling these if they are not already and where they can be found on your server.


    1. On your external facing MFA server, open your Registry Editor.

    2. Expand the navigation tree to HKLM\SOFTWARE\Identity Automation\RapidIdentity MFA.

    3. Right-click on RapidIdentity MFA and create a new key. Name this key "RADIUS".
      reg path.png

    4. In your new registry key, right-click in the white space to create a new DWORD value. Name this DWORD "LogLevel" and set its value to 3.
      dword.png

    5. Perform an iisreset.

    6. The logs will be located in C:\Logs\ logpush.txt.

    Was this article helpful?
    What's Next