User Removal Tool

Our 'User Removal Tool' is used to clear out client credentials and data cached to the local MFA client. The most common use case for this method is when the client has a large number of users that need to be cleared out and/or if you are seeing a growing number of issues trying to enroll a user's authentication method (cached credentials can get in the way of enrollments). If you only have a one-off user, see our Remove Cached Credentials From Client document highlighting the built in method.

Running The UserTool

1. Place the user tool where you'd like on the machine.
2. Open an elevated command prompt or PowerShell where the .exe is placed or navigate to its path.
3. Run the UserTool-xxxx.exe.

Below are the different options the User Removal Tool offers:

UserTools.exe [-r]|[-rsa][-ra][-ca][-cr] [username] [cuid]
-r      remove user from local cache
-rsa    remove secured apps of user in local cache
-ra     remove all users
-ca     add card [cuid] for user [username]
-cr     remove card [cuid]
-fpe    export fingerprints
-fper   export raw fingerprints 

*the [brackets] from Line 1 in the above example should be omitted when actually running the tool

Example to remove all users cached on the client:

UserTool-xxxx.exe -ra

List of UserTool Downloads

• UserTool-4941.zip
• UserTool-4951.zip
• UserTool-4961.zip
• UserTool-4971.zip
• UserTool-4981.zip