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    Clients Policy Will Not Delete From Portal
    • 11 Dec 2024
    • 1 Minute to read
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    Clients Policy Will Not Delete From Portal

    • Updated on 11 Dec 2024
    • 1 Minute to read
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    Article summary

    These steps are for when you are trying to delete an MFA Client Policy from the Admin Portal, but the policy won't remove itself.
    delete policy a - example.png

    This happens when the container OU the policy was applied to no longer has devices or CN's in it. A workaround can be done by going into the database and deleting the corresponding row(s) from the dbo.Policies table.


    1. Log in to your MFA database.
    2. Expand your Databases > MFA database > Tables.
      delete policy 1 - expand db.png

    1. Scroll down to find dbo.Policies.
      delete policy 2 - rightClick table.png

    1. Right-click the corresponding row(s) of the policies you wish to delete.
      delete policy 3 - delete row.png

      Confirm 'Yes' when prompted.
      delete policy 4 - confirm.png


    1. You should be able to refresh your Policies page and see it disappear.
      delete policy 5 - policy page.png

      ⬇️⬇️⬇️
      delete policy 5 - policy page 2.png

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