---
title: "Card Lookup"
slug: "card-lookup"
updated: 2024-12-20T22:51:11Z
published: 2024-12-20T22:51:11Z
canonical: "mfa.rapididentity.com/card-lookup"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mfa.rapididentity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Card Lookup

> The card lookup tool allows administrators to find specific smart cards and remove them from a user's account.

  

1. Under the *Reports* tab, click *Card Lookup*.  

![card lookup 1.png](https://cdn.document360.io/cf888ab6-47bb-4aaa-984b-26a47cdccf46/Images/Documentation/card%20lookup%201.png)

  

1. Insert the card into the reader and click "Ok". You should see that card value populate the textbox.  

![card lookup 2 - insert card.png](https://cdn.document360.io/cf888ab6-47bb-4aaa-984b-26a47cdccf46/Images/Documentation/card%20lookup%202%20-%20insert%20card.png)

  

1. Hit "Generate Report". If the card is currently enrolled to an MFA user, you can get a report of their card (and any past certificate enrollments and expirations as well). ![SC Enrollment 9a - Cert Info.png](https://cdn.document360.io/cf888ab6-47bb-4aaa-984b-26a47cdccf46/Images/Documentation/SC%20Enrollment%209a%20-%20Cert%20Info.png)

Otherwise, you will get a "Card not found" message if it is not recognized. ![card lookup 2 - card not found.png](https://cdn.document360.io/cf888ab6-47bb-4aaa-984b-26a47cdccf46/Images/Documentation/card%20lookup%202%20-%20card%20not%20found.png)

Once the card has been found, administrators can choose to "Recycle [the] Card".

---

## Troubleshooting

If you receive an ActiveX error, please see:

- if [ActiveX Settings For Internet Explorer](/v1/docs/activex-settings-for-internet-explorer) are set up
- our [IE Compatibility Mode for Edge](/v1/docs/ie-compatibility-mode-for-edge) article if you do not want to (or able to) use Internet Explorer
- if you have the Client-Side Components installed on the computer you're attempting the card lookup from

![card lookup - error.png](https://cdn.document360.io/cf888ab6-47bb-4aaa-984b-26a47cdccf46/Images/Documentation/card%20lookup%20-%20error.png)