---
title: "ActiveX Settings For Internet Explorer"
slug: "activex-settings-for-internet-explorer"
description: "For the Active Directory Lookup Tool or ability to scan RFID cards from the browser portal to work, the following settings will need to be enabled in your Internet Options."
tags: ["Portal", "Active Directory Lookup", "Scan RFID cards", "Lookup Tool", "ActiveX"]
updated: 2026-02-10T22:57:37Z
published: 2026-02-10T22:57:37Z
canonical: "mfa.rapididentity.com/activex-settings-for-internet-explorer"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mfa.rapididentity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ActiveX Settings For Internet Explorer

For the Active Directory Lookup Tool or ability to scan RFID cards from the browser portal to work, the following settings will need to be enabled in your *Internet Options*. The related errors can appear as either of the following:

- Unable to create ActiveX object ![1.png](https://cdn.document360.io/cf888ab6-47bb-4aaa-984b-26a47cdccf46/Images/Documentation/1%285%29.png)
- RapidIdentity client software not detected ![somethingWentWrong.png](https://cdn.document360.io/cf888ab6-47bb-4aaa-984b-26a47cdccf46/Images/Documentation/somethingWentWrong.png)

🛠️ Additional Requirements

- Internet Explorer or [IE Compatibility Mode for Edge](/v1/docs/ie-compatibility-mode-for-edge) will be required (these are the only browsers that can still utilize the ActiveX settings)
- The [Client-Side Components](/v1/docs/4981-server-release-notes) installation (the full RI MFA client is not required to install this if it isn't already)

⚠️ Important

You can only use the AD Lookup Tool by accessing your ONE portal directly from a domain-joined machine.

## ActiveX Settings

1. In your IE browser settings or *Internet Options*, navigate to the *Security* tab.
2. Select “Trusted Sites”.
3. Towards the bottom, click “Custom level…”
4. Step through the ActiveX options and make sure your settings match the required settings below. ![ActviceX Settings Table.png](https://cdn.document360.io/cf888ab6-47bb-4aaa-984b-26a47cdccf46/Images/Documentation/ActviceX%20Settings%20Table.png)

**The highlighted settings are what need to be enabled a majority of the time.*

---

## Trusted Sites

In addition to the ActiveX settings, you will also need to add your MFA portal's site to the *Trusted Sites*.

1. In your server's Internet Options pop-up under the *Security* tab, click on "Sites".
2. This will open up a new pop-up. Add your site (being mindful of HTTP vs HTTPS) and click "Add". Your site should appear in the *Websites* box.
3. Click "Close". ![activex-trustedsites.png](https://cdn.document360.io/cf888ab6-47bb-4aaa-984b-26a47cdccf46/Images/Documentation/activex-trustedsites.png)
4. If you are completely done within your *Internet Options*, click "Apply" then "Ok".

## Related

- [IE Compatibility Mode for Edge](/ie-compatibility-mode-for-edge.md)
- [Creating An MFA Client Policy](/creating-an-mfa-client-policy.md)
- [Set Up An Enrollment Station](/set-up-an-enrollment-station.md)