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    Enrolling A Smart Card
    • 23 Dec 2024
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    Enrolling A Smart Card

    • Updated on 23 Dec 2024
    • 1 Minute to read
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    Article summary

    Smart cards are used in a PKI environment. If your environment is not set up for smart card enrollment and use, please see our setup guide.

    You will need the following for everything in the portal to function properly for smart card enrollments:

    Enrolling On Behalf

    1. Log into the Admin Portal as an administrator or the one_sys_admin.
    2. Go to the Users tab and search for the user you want to enroll on behalf of.
    3. Make sure they're in a correct user state.
      SC Enrollment 1 - New Cred.png

    1. Click "Enroll On Behalf" to begin.
      SC Enrollment 2 - Enroll On Behalf.png

      If you do not see this option, make sure your authentication set does not have "Emergency Access" in the Secure Workflow section.
      SC Enrollment a - auth set.png


    1. You'll be brought to the enrollment screen for smart cards.
      SC Enrollment 3 - Insert Page.png

      To see if the card is being seen by the reader, you can click "Ok" without inserting the card. Click on "Details" in the pop-up box that appears.

      If you receive an error after clicking "Ok", double-check your ActiveX settings and that you have the Client-Side Components installed on the machine you're using.

      SC Enrollment 4 - Insert Window.png

      Now you can insert the card. You should see the card information appear.
      SC Enrollment 4a - Insert Window Confirmation.png

      Click "Ok".


    1. You'll be brought to a new screen where you must set up a PIN. Enter and confirm then click "Ok".
      SC Enrollment 5 - enter PIN.png

    1. The system will spin as it starts to enroll the certificate to the card. A Windows pop-up will prompt you to re-enter the PIN from Step 6 (and click "Ok").
      SC Enrollment 6 - Spinning.png

      ⬇️⬇️⬇️

      SC Enrollment 7 - Windows Security.png


    The system will spin a little bit longer and will bring you back to the user's info page. You should see the user state update.
    SC Enrollment 8 - Finished User Page.png


    Additionally, you can click "User Certificates" to see and validate the certificates' enrollment to the user.
    SC Enrollment 9 - View Cert.png

    ⬇️⬇️⬇️

    SC Enrollment 9a - Cert Info.png

    Self Enrollment

    Enrolling on one's own through the portal looks exactly like the Enroll On Behalf process. The only difference is the login.

     

    1. Log in with your username and domain.
      manual sc enroll 1.png

    1. The system will recognize your account needs to enroll credentials, in this case, your smart card.
      manual sc enroll 2.png

      If you are not brought to this screen, have an administrator check your user state.

    2. You'll be brought to this screen and the enrollment continues like normal.
      SC Enrollment 3 - Insert Page.png

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